Shipping policy

Shipping Policy – Zeyond Clinical

Last Updated: May 2026

Thank you for choosing Zeyond Clinical. This Shipping Policy outlines the terms and conditions governing the shipment, delivery, handling, and transportation of products purchased through our website, authorized distributors, or official sales channels.

By placing an order with Zeyond Clinical, you acknowledge and agree to this Shipping Policy in its entirety.

1. ORDER PROCESSING

All orders are subject to review, approval, inventory availability, payment verification, and fraud prevention screening.

Orders are generally processed within 1–7 business days, excluding:

  • Weekends
  • Federal holidays
  • Puerto Rico holidays
  • Carrier interruptions
  • High-volume sales periods
  • Force majeure events

Processing times are estimates only and are not guaranteed.

Zeyond Clinical reserves the right to delay, refuse, cancel, or hold any order for security, inventory, verification, compliance, or operational reasons.

2. SHIPPING DESTINATIONS

Zeyond Clinical currently ships within:

  • The United States
  • Puerto Rico
  • U.S. Territories
  • Select international destinations where legally permitted

Customers are solely responsible for ensuring that purchased products may legally be imported, possessed, or used in their jurisdiction.

International customers are responsible for:

  • Customs duties
  • Taxes
  • Import fees
  • Brokerage charges
  • Government permits
  • Compliance with local laws

Zeyond Clinical is not responsible for shipments delayed, rejected, confiscated, or destroyed by customs or government authorities.

3. SHIPPING METHODS

Shipping carriers may include, but are not limited to:

  • UPS
  • FedEx
  • USPS
  • DHL
  • Freight carriers
  • Specialized logistics providers

Shipping methods and carriers are selected at the sole discretion of Zeyond Clinical unless otherwise agreed in writing.

Estimated shipping times are provided for convenience only and are not guaranteed.

4. SHIPPING COSTS

Shipping charges are calculated based on factors including:

  • Package size
  • Weight
  • Destination
  • Carrier rates
  • Insurance requirements
  • Freight classifications

All shipping fees are non-refundable.

Additional charges may apply for:

  • Remote locations
  • Freight shipments
  • Oversized equipment
  • Signature confirmation
  • Insurance
  • Expedited shipping
  • International deliveries

Customers are responsible for ensuring that the shipping address provided is complete and accurate.

5. RISK OF LOSS AND TITLE TRANSFER

All products purchased from Zeyond Clinical are shipped pursuant to a shipment contract.

Ownership and risk of loss transfer to the customer immediately upon:

  • Shipment from our facility, or
  • Delivery of the package to the shipping carrier

Zeyond Clinical is not responsible for:

  • Lost packages
  • Stolen packages
  • Delayed deliveries
  • Carrier negligence
  • Delivery errors caused by incorrect addresses
  • Weather-related delays
  • Customs delays
  • Damage occurring during transit

Customers are encouraged to purchase shipping insurance when available.

6. DELIVERY DELAYS

Delivery dates are estimates only and are not guaranteed.

Zeyond Clinical shall not be liable for delays caused by:

  • Carrier disruptions
  • Severe weather
  • Natural disasters
  • Customs inspections
  • Government actions
  • Supply chain shortages
  • Labor disputes
  • High shipping volumes
  • Force majeure events

No refunds, credits, or compensation shall be issued for shipping delays beyond our reasonable control.

7. LOST, STOLEN, OR DAMAGED SHIPMENTS

If a shipment is lost, stolen, or arrives damaged:

  • The customer must notify Zeyond Clinical within 48 hours of delivery or expected delivery date.
  • Customers may be required to provide:
    • Photos
    • Videos
    • Packaging evidence
    • Police reports
    • Carrier claim documentation

Zeyond Clinical reserves the right to determine whether replacement assistance will be provided.

Approval of assistance is not guaranteed and shall remain at the sole discretion of Zeyond Clinical.

8. INCORRECT SHIPPING INFORMATION

Customers are solely responsible for providing accurate shipping information.

If incorrect or incomplete information is provided:

  • Additional shipping fees may apply
  • Delivery delays may occur
  • Returned shipments may incur restocking or reshipping charges

Zeyond Clinical is not responsible for losses resulting from customer-provided address errors.

9. FAILED DELIVERY ATTEMPTS

If a package is returned due to:

  • Refused delivery
  • Failure to sign
  • Failure to retrieve the package
  • Invalid address
  • Customer unavailability

the customer may be responsible for:

  • Return shipping costs
  • Storage fees
  • Reshipping fees
  • Administrative handling charges

No refunds will be issued for refused or abandoned shipments.

10. INTERNATIONAL SHIPPING DISCLAIMER

International shipments may be subject to:

  • Customs inspections
  • Import restrictions
  • Additional taxes
  • Delays outside our control

Zeyond Clinical makes no guarantees regarding:

  • International delivery times
  • Customs clearance
  • Product compatibility with foreign regulations

Customers assume full responsibility for international compliance requirements.

11. SHIPPING INSURANCE

Certain shipments may include carrier insurance at the discretion of Zeyond Clinical.

Additional insurance coverage may be available upon request and at additional cost.

Failure to purchase optional insurance may limit recovery options in the event of loss or damage.

12. FORCE MAJEURE

Zeyond Clinical shall not be held liable for shipping failures or delays caused by circumstances beyond reasonable control, including but not limited to:

  • Hurricanes
  • Earthquakes
  • Pandemics
  • Cyberattacks
  • War
  • Government restrictions
  • Fuel shortages
  • Carrier shutdowns
  • Labor strikes

13. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Zeyond Clinical shall not be liable for:

  • Indirect damages
  • Consequential damages
  • Lost profits
  • Business interruption
  • Missed appointments
  • Delayed projects
  • Lost opportunities
  • Emotional distress
  • Third-party carrier misconduct

Under no circumstances shall liability exceed the amount paid for the applicable shipment or order.

14. MODIFICATIONS TO SHIPPING POLICY

Zeyond Clinical reserves the right to modify this Shipping Policy at any time without prior notice.

The most current version published on the official website shall govern all shipments and transactions.

15. CONTACT INFORMATION

For shipping-related inquiries:

Zeyond Clinical
📧 support@zeyondclinical.com
🌐 www.zeyondclinical.com